Shipping + Returns

Planet and craftsmanship are the heart of ShiboriLondon. I use 100% recyclable packaging made in the UK. Each order is wrapped in tissue paper and fixed in place with a sticker. Every parcel contains a handwritten card and business card. If it is a gift, get in touch I can include a message to go with your present! I have a selection of pretty hand painted animal cards to choose from!

Shipping is done via Royal Mail tracked 24/48 for UK. I use International Tracked and Signed for the rest of the world. Most deliveries arrive within 2-3 days of purchase. European orders take 3-5 business days and International postage takes 6-7 business days. You will receive a tracking number upon dispatch.

If you require faster shipping, faster delivery is also available. 

The order will be shipped to the address you have provided unless specified otherwise.

In cases where the package is kept at the customer's local post office, it is the customer's responsibility to collect the item. No refunds shall be issued for non-collected items.

It is very important to me that you are happy with your purchase. Please contact me within 40 days for exchanges & refunds.

Shipping and insurance costs are non-refundable.

Refund / exchange will be issued after I receive the garment in its original condition. 

Please consult me by e-mail before sending items back to receive my shipping address. If returning an item, please write on the package itself "returned goods."

Include a note inside the package with your name and whether you would like a refund or an exchange.